 "Let us first start by saying that from the moment we entered your showroom we felt instantly comfortable with the process and your organization. Kevin, our salesman, pateiently walked us through the details and our options and was always ready and eager to handle out many changed and requests.
Out the process started, Marc was on the ball at all times. He continually made sure we were informed and comfortable with each phase. Every one of your crew, employees and subcontractors were top notch. Our neighbors commented that it seemed like someone was at our house everyday working on the pool. That pretty much was the case. Whenever we were told something was going to occur, it did on time, every time.
I had heard horror stories from friends anout tother companies and how difficult of a time they had in their pool construction. I want to emplatically state that we could have not been more pleased with our experience."
Shannon and Marty Bray
“The pool is very nice. We have been very satisfied. Kevin has been very helpful throughout the project”
Don & Dawn Johnson
 “We are very excited about how everything has gone. You and your team are so professional and great to work with. I can't thank you guys enough for all you have done and being patient with us going through this process. Our recommendation to anyone for your professionalism, workmanship and overall dealings would be a pleasure to pass along”.
Terri Fountain
 "PBJC has been awesome to work with, not only during the construction process, but after the pool was completed as well. The called me after 30 days and then again after 6 months, and again after 11 months, which is unheard of. I have referred them numerous times to my neighbors and my clients and will continue to do so in the future."
Don Brewer
 "I wanted to drop you a note to thank you and your staff. As we discussed during our first meeting, your company was the highest bidder for my pool project. I'm happy to tell you, it was worth every penny. While there are challenges with any project of this size, the difference is in your staff. Their professionalism throughout this project was outstanding. Specifically, Tom & Kevin! They were a pleasure to work with and insured cast in I not only understood each step in the process, but also ensured "our" pool was "their" pool! In your business, it is important to have "customers for life." Because of your staff, Kathy & I have joined that group!"
Dan Conran
 "I want to drop you a note to thank you for taking care of a bad situation with our pool decking. Our pool deck has never looked so good. Tony price and his crew came to our home and completely removed all the old layers of paint and decking. Their attention to detail was just amazing. The new texture/color is beautiful. Our pool is finally the way we had pictured it when we had it put in four years ago.
I will recommend your pool company to anyone considering putting in a pool because you do stand by your product."
Janet Johnson
“We have been looking forward to sending this letter almost from the start of construction based on the wonderful experience with Pools by John Clarkson. Now that all has been completed, it is with great pleasure that we send this note.
From the initial design and budget meetings with Joel Hartman, through construction managed by Mark Gardner, and finishing with “pool school” with John Townsend, we have been impressed with the integrity and quality of work done by your company. Admittedly, our expectations were high based on a grand vision for our pool, spa and firepit area. And to be perfectly honest, you exceeded our expectations. This includes all of the sub-contractors used from framing the pool, shooting the shell (these guys were artists), to the masterful installation of the travertine deck.
Every aspect of building the pool was done on time and within budget as agreed. The few variables that inevitably came up were dealt with to our complete satisfaction. Your team was exceptionally professional, courteous, reliable and flexible. We want to thank you for your personal involvement and the decisions you made out our behalf.
Our thanks for a job well done- it has been a fun-filled Spring and Summer with our new pool!"
Ron & Stacie Sullivan
“It has been an excellent experience dealing with all the professionals at PBJC. Thank you.”
Alina Alvarez
 "Everyone has been extremely pleasant and willing to work with us during the project. You have no idea some of the designs we got back from other pool companies after giving them the same explanation of what we wanted our pool to look like. It was like they didn't even listen to anything we said. The couple of companies that did actually listen were not excited to think outside the box. A couple of companies even made fun of us a little bit for what we were asking. You guys took what we said in the introductory meeting to heart and came back with a design that was spot on. There was hardly anything to change! That is what stood out in our mind as one of the most appealing things about Pools by John Clarkson. Now that the pool is almost finished, Tom has been very helpful with talking to us about our punch list. Anna and I have been extremely pleased overall in our experience with you guys. We love the pool and dealing with Pools by John Clarkson has been great. We will certainly recommend you all to people we know. Thanks again and we are looking forward to the remainder of the project."
Kevin Valent
 "We are delighted with the pool that you built for our new home. It was completed last August and we moved in shorthly thereafter. In addition to yourself, your staff has worked diligently in providing the best possible service. You have changed the horsepower twice to increase the flow of the water out of the jets in the Jacuzzi, and we are enjoying it daily. The few problems seem to get resolved very quickly and for this we are very grateful. You are being recommended to all of our friends that are building new homes with pools!"
Gerald & Evelyn Buxbam
"Things went great, we have no complaints. They were on time which was very important to us because we were on a construction schedule building our home. If there were any issues raised during the build out the construction crew were right on it. During the process a supervisor was constantly overseeing quality assurance."
Dean & Brenna Hall
 We would like to take this opportunity to thank you and your pool contractor, Pools by John Clarkson, that you have set an excellent example of the highest caliber. Your pool and associated landscape is exquisite. The care and expertise taken in the installation of the pool is most evident and resulted in minimal disturbance to adjacent property and common areas. It is a pleasure for us to come across this level of excellence and we appreciate your attention to our requirements.
Rick Pariani & Vanessa Cunningham
"First, let us say that we enjoy our pool and spa by John Clarkson. We feel that the whole experience -- designed to warranty -- has been a pleasant one, and that only happens if you have a good product and good people.
My wife and I wanted to go on record to command Jim Sasser for some of the recent warranty work is done on our pool and spa. He found and fixed the leak in our spot, and raised our pool equipment above a bad water pooling situation. This work was performed with no hassles for us. We feel that Jim is a great asset to your company.
With no reservations in recommending pools by John Clarkson to anyone that is looking for a new pool or spa."
Bob and Jutta Jacobs
"We were very happy with the results of our pool remodel. We knew the quality would he excellent and that was very important to us. We were very happy with the outcome and the work they did. We are vey pleased with our pool and we did get the quality we expected."
Daniel Harris
"Just a quick note to thank you for all of your help with the design, construction and opening of our new pool. We are more than pleased with the final product and the exceptional customer service extended to us during the design and building process. The time you and your staff spent with us designing the pool and waterfall truly went beyond our expectations. Building a home and a pool simultaneously from across the country was much easier with the Clarkson family behind us. Your products, showroom and well trained staff made the entire experience a breeze. We will be sure to tell our friends and neighbors about your product and service every chance we get. If anyone is interested in contacting us or coming by to see the pool, please let us know. Again, many thanks for going above and beyond, we are customers for life!"
Bob & Jen Edwards
"We had a great experience. We have not had any major issues or hiccups. Any time we needed service they were always very good at coming right out. We have recommended them to our friends."
Dave & Tori Hemmingway
“This is our very first pool. We were nervous going into this. PBJC did an amazing job, especially make sure that we were happy every step of the way. Any time we had a question or concern, we were always contacted in a timely manner. As people compliment us on our beautiful pool, we always brag about PBJC. Everyone from Kevin, Joel, Mark, Ryan, Rivercity Pavers, “tile guys”, “coping guys”, “concrete guys”, went above and beyond. We cannot say Thank You enough.”
Henry & Rachel Ledesma
“I am truly impressed by the professionalism, convenience, and ease of doing business with Pools by John Clarkson. Kevin Chung is clearly well qualified to offer sound advice and good suggestions to ensure that the final product would be exactly what I was looking for. Service has been excellent and response time has been great. We have been extremely pleased with the product and quality, and I have received so many compliments. My family and I look forward to the years ahead of summer fun. Thanks.”
Stacy Farris
"Thank you for a wonderful pool design! It is breathtaking!"
Joe and Ann Braunstein
"13 years ago, we had a pool built by John Clarkson. When we moved and decided to have a pool added to our new home, we didn't think twice. We called John Clarkson first. In the name of good business, we also got bids from three other pool companies. However we only confirmed what we already knew -- no one can beat the quality of John Clarkson. We are now enjoying our second pool built by John Clarkson, and will continue to recommend this company to friends and neighbors interested in building a quality pool. The service from the first day of building to the first swim day is without complaint. Their personal concern and involvement sets the industry standard for customer service.
“By the way, Jamie's service has been awesome! We used to clean our own pool, but we are now spoiled and will continue with his service. "
Karen Grissinger
"I want to share with you what an outstanding job your company did from start to finish on this project. I also want to acknowledge the two individuals who were most instrumental in causing us to be so satisfied.
It all started with our initial contact with Joel Hartman. We have selected your company as well as two others from which to get a proposal. While you were not the least expensive of the three, Joel's expertise convinced us that overall you were the best choice. In all of our interactions, Joel was responsive. It was clear to us during the entire process that he had the trust of your management to make the necessary decisions and adjustments that we requested. There is no question that he was the principal reason we chose your company.
The second individual we would like to recognize is Mark Gardner who was our project manager. The installation and the quality of the installation was of course the most important part of this entire process for us. In this case, the job Mark did was nothing less than outstanding. From start to finish, he demonstrated his competency, was responsive to our concerns, and truly made this an enjoyable process. If anything went wrong, he offered no excuses; he just took care of it. we trusted Mark, and that was a very important part of the process for us. I had contracted for a number of pools in our own homes over the years. Clearly Mark made this one of the very best experiences we've ever had."
Ken Bertaccini
"We would like to take this opportunity to thank you and your pool contractor, Pools by John Clarkson, that you have set an excellent example of the highest caliber. Your pool and associated landscape is exquisite. The care and expertise taken in the installation of the pool is most evident and resulted in minimal disturbance to adjacent property and common areas. It is a pleasure for us to come across this level of excellence and we appreciate your attention to our requirements."
Rick Pariani, St. Johns Architectural Review Board |
